Returns & Exchanges
part of our commitment to provide you with 100% satisfaction, we stand behind
all of our products with a no-hassle 30-day return policy. Should
you for any reason be unhappy with your web purchase we will promptly issue you
a refund or exchange the product for another one. Please be
advised that all returns must be pre-approved by customer service. Please
follow the simple guidelines below:
must be returned within 30 days of your order date
include a copy of your invoice indicating the reason for return
must be returned in new or unused condition and contain all original materials
and free accessories included with the shipment
must have been purchased directly from Envie De Neuf (either via our website or
telephone). We cannot accept returns of products purchased from other retail
outlets. Please return those to the store where purchased
a trackable and or insured shipping method (such as FedEx or insured Parcel
Post) for your protection as we cannot be responsible for lost return
shipping fees are only eligible for refund when the original items were either
shipped incorrectly by Envie De Neuf or damaged during shipping. All other
shipping fees are nonrefundable.
shipping costs are nonrefundable
refund authorization please either call us at 510.252.1188 or contact us here.
Please allow up to 14 days for the return to be processed at our facility. Once
processed, either the credit will be issued or the exchange product will be
not that if receiving a refund it will be via the form of payment received.
Please mail your returns or exchanges to:
Envie De Neuf Cosmetics, Inc.
46781 Fremont Blvd
Fremont, CA 94538