Returns & Exchanges
How do I exchange or return an item?
part of our commitment to provide you with 100% satisfaction, we stand behind
all of our products with a no-hassle 30-day return policy. Should
you for any reason be unhappy with your web purchase we will promptly issue you
a refund or exchange the product for another one. Please be
advised that all returns must be approved by customer service. Please
follow these simple guidelines:
must be returned within 30 days of your order date.
include a copy of your invoice indicating the reason for return.
must be returned in new or unused condition and contain all original materials
and free accessories included with the shipment.
must have been purchased directly from Envie De Neuf (either via our website or
telephone). We cannot accept the return of product purchased from other retail
outlets. Please return those to the store where purchased.
a traceable and or insured shipping method (such as FedEx or insured Parcel
Post) for your protection as we cannot be responsible for lost return
shipping fees are only eligible for refund when the original items were either
shipped incorrectly by Envie De Neuf or damaged during shipping. All other
shipping fees are nonrefundable.
shipping costs are nonrefundable.
refund authorization please contact us via email: firstname.lastname@example.org or call us at
Please allow up to 14 days for the return to be processed. Once
processed, either the credit will be issued or the exchange product will be
note that if receiving a refund it will be via the form of payment received.
Please mail your returns or exchanges to:
Envie De Neuf Cosmetics, Inc.
2750 Bayview Dr.
Fremont, CA 94538