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Shipping & Delivery Policy
At this time, Envie De Neuf Cosmetics, Inc. ships merchandise only to locations within the continental United States & Canada and not to international locations. Nor does Envie De Neuf Cosmetics, Inc. ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Shipping Charges
Shipping and handling charges per order total:
( We do our best to deliver for most standard orders within 5 business days as depending on inventory availability )
For Order Total $0.00 - $50.00 Standard Shipping Charge $7.95
For Order Total $50.01 - $79.00 Standard Shipping Carge $5.95
Free Shipping For Order Total Over$79.00
Return, Refund and Cancellation Policy
Return Policy
As part of our commitment to provide you with complete satisfaction, we stand behind all of our products with a no-hassle 30-day return policy. Items must be returned in new or unused condition and contain all original materials and free accessories included with the shipment. To qualify you must notify us of the return of your item(s) within 30 days of receipt of your order.
Notify of us your return via e-mail at customerservice@enviedeneuf.com or via phone by calling us at (510) 252-1188, Monday through Friday, 8:00am - 5:00pm PST.
If the return is a result of our error ( damage, defective, wrong product ), the full cost of the merchandise and shipping charges ( if there is any ) will be refunded.
Please include a copy of your invoice with your return for prompt service. Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.
Mail your return to:
Envie De Neuf Cosmetics, Inc.
4057 Clipper Court,
Fremont, CA 94538
/ Damaged, Defective or Wrong Products /
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage or wrong-product delivery occurred to the shipment of your order, please contact us immediately at 1-510-252-1188 or via email at customerservice@enviedeneuf.com
Upon arrival at Envie De Neuf Cosmetics, Inc., all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges ( if there is any ) if your return is a result of our error.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery, we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
Refund that do not meet the following criteria will not qualify for a refund:
- the item has been opened or shows signs of use.
- returns not qualified by beforehand notification via email or via phone call.
- returns more than 30 days after delivery.
- partial return of items included in a bonus kit order.
Refund will be issued within 30 days after your return has been received. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used.
All orders that are cancelled will be credited in the original form of payment used when the order was placed.
Orders with Coupons or Bonus Saving Tickets
If you used a coupon or bonus saving on your order, you will be credited for the entire order minus the coupon amount. Please note that coupons are treated as discounts and will not be recreated or reissued.
For orders with multiple items where only some items are cancelled, your order total will be recalculated to determine if the coupon still applies. For example, some coupons or bonus saving tickets require a minimum purchase amount or are coupons for specific products only. If your coupon does not apply, or your new order total is greater than the original total, a message will appear stating that your order cannot be cancelled.
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